Electric water heaters, hand dryers, flykillers, quartz heaters and water coolers from Hyco Manufacturing

Frequently Asked Questions

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FAQs:

Handyflow Slimline Oversink (HF05LPQ)
Q.	*Is the water heater vented or unvented?*
A.	Vented, via the spout

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Handyflow Slimline Oversink (HF05LPQ)
Q.	*Can I fit ordinary taps to the unit instead of the spout?*
A.	No because the spout is the vent. Fitting the water heater to ordinary taps will cause pressure to build up inside the unit.

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Handyflow Slimline Oversink (HF05LPQ)
Q.	*What is the tank made of?*
A.	The tank is made from a type of plastic.

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Handyflow Slimline Oversink (HF05LPQ)
Q.	*What is the kW rating of the water heater?*
A.	2.0kW

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Handyflow Slimline Oversink (HF05LPQ)
Q.	*Is there a safety cut-out on the water heater?*
A.	Yes - The Handyflow Point of use water heater has a re-settable thermal cut-out. To reset the water heater, simply switch the unit off - it will then re-set itself.

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Ultrawash (UL30E)
Q.	*What water pressure can the water heater work at?*
A.	The minimum water pressure required is only 0.4 Bar and the maximum is 6 Bar.

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Ultrawash (UL30E)
Q.	*Is this type of water heater energy efficient?*
A.	Instantaneous hand wash units are a very energy efficient form of water heating because they only use power when the tap is switched on. It does not use power at any other time because it does not store any hot water at all.

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Ultrawash (UL30E)
Q.	*What is the temperature range of the water?*
A.	The temperature of the water is controlled by the flow-rate. As the water passes through the unit, it is heated up, so the faster the flow rate the cooler the temperature will be.

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Ultrawash (UL30E)
Q.	*Can the water heater be connected to normal taps?*
A.	No, the Ultrawash instantaneous water heater can only be installed with the supplied spout. If you need to connect to normal taps, please see the Inline Multipoint (IN95)

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Is the water at mains pressure or not?*
A.	Mains pressure

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Is the water heater vented or unvented?*
A.	Unvented

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*What is supplied with every water heater?*
A.	The Everlast comes complete with all the fittings and accessories needed for installation. Please refer to the Everlast page for full details of these accessories.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Can the temperature on the water heater be adjusted?*
A.	Yes – from 55 degrees C to 65 degrees C. The thermostat is preset to 55 degrees C.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Is there a safety cut out on the water heater and can it be re-set by the user?*
A.	The safety cut-out is manually re-settable and is located on the immersion heater.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Can the electric water heater be located above the sink?*
A.	The unit is floor standing but because it works at mains pressure rather than gravity it can be located more or less anywhere convenient.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*What is the inner container made out of?*
A.	The Everlast tank is made from high quality 'Duplex' stainless steel which comes with a 25 year guarantee.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Do you need to buy any other accessories?*
A.	No - all necessary accessories required to comply with Buildings Regulations are included with the water heater.

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*What is the difference between an indirect unit and a direct unit?*
A.	A direct type is heated by one or more electrical elements, like the water in a kettle. An indirect type is heated by a coil which is heated by hot water from a central heating boiler. It usually has an electrical element as well (like a domestic hot water tank).

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Everlast Unvented Direct & Indirect (90 to 300 Litres) (EVLDF & EVLIF)
Q.	*Is there any maintenance to carry out on this water heater?*
A.	Yes, the unit should be serviced annually to ensure safe working and optimum performance.

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Inline Multipoint 9.5 & 12kW (IN95A / IN120)
Q.	*How many sinks does the water heater feed?*
A.	The Inline 9.5kW model can be connected to more than one sink, providing only one outlet is used at any one time.

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Inline Multipoint 9.5 & 12kW (IN95A / IN120)
Q.	*What pressure can the water heater operate at?*
A.	The minimum pressure is 1 Bar and maximum operating pressure is 6 Bar.

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Inline Multipoint 9.5 & 12kW (IN95A / IN120)
Q.	*Do I need any special taps or accessories?*
A.	Ordinary taps are fine but we do recommend spray heads be used with the water heater because these help to control the temperature. A pressure relief valve is incorporated into the water heater so you should not need any separate accessories.

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Inline Multipoint 9.5 & 12kW (IN95A / IN120)
Q.	*Can I use the Inline water heater to feed a shower?*
A.	The 9.5kW instantaneous water heater is suitable for this type of application.

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Cyclone (CYC18F / CYCA18F )
Q.	*Can the timer on this hand dryer be adjusted?*
A.	The timer on the manual version can be adjusted internally to between 20 and 55 seconds and the default time is around 50 seconds.

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Cyclone (CYC18F / CYCA18F )
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes the hand dryer does have a safety thermal cut-out.

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Cyclone (CYC18F / CYCA18F )
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Cyclone range are made from die-cast aluminium, making them vandal resistant and suitable for medium to high risk applications including restaurants, schools, etc.

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Cyclone (CYC18F / CYCA18F )
Q.	*How powerful is the hand dryer?*
A.	The Cyclone 1.8kW output has a 1600W element and a 200W brush motor.

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Cyclone (CYC18F / CYCA18F )
Q.	*What is the airflow rate?*
A.	The airflow of the 1.8kW unit is 362m3/hour.

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Cyclone (CYC18F / CYCA18F )
Q.	*Is the hand dryer noisy?*
A.	The sound level for the 1.8kW unit is 70+/- 5 decibels.

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Cyclone (CYC18F / CYCA18F )
Q.	*Is the hand dryer water proof?*
A.	The units are moisture proof and rated IPX1.

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Cyclone (CYC18F / CYCA18F )
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes, the range is 10 to 30cm.

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Cyclone (CYC22F / CYCA22F)
Q.	*Can the timer on this hand dryer be adjusted?*
A.	The timer on the manual version can be adjusted internally to between 20 and 55 seconds and the default time is around 50 seconds.

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Cyclone (CYC22F / CYCA22F)
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes the hand dryer does have a safety thermal cut-out.

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Cyclone (CYC22F / CYCA22F)
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Cyclone range are made from die-cast aluminium, making them vandal resistant and suitable for medium to high risk applications including restaurants, schools, etc.

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Cyclone (CYC22F / CYCA22F)
Q.	*How powerful is the hand dryer?*
A.	The 2.2kW output model has a 200W element and a 200W brush motor.

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Cyclone (CYC22F / CYCA22F)
Q.	*What is the airflow rate?*
A.	The airflow of the 2.2kW unit is 362m3/hour.

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Cyclone (CYC22F / CYCA22F)
Q.	*Is the hand dryer noisy?*
A.	The sound level for the 2.2kW unit is 70±5 db.

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Cyclone (CYC22F / CYCA22F)
Q.	*Is the hand dryer waterproof?*
A.	The unit is moisture proof and rated to IPX1.

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Cyclone (CYC22F / CYCA22F)
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes, the range is 10 to 30cm.

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Cyclone (CYCA18CSF )
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes the hand dryer does have a safety thermal cut-out.

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Cyclone (CYCA18CSF )
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Cyclone range are made from die-cast aluminium, making them vandal resistant and suitable for medium to high risk applications including restaurants, schools, etc.

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Cyclone (CYCA18CSF )
Q.	*How powerful is the hand dryer?*
A.	The Cyclone 1.8kW output model has a 1600W element and a 200W brush motor.

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Cyclone (CYCA18CSF )
Q.	*What is the airflow rate?*
A.	The airflow of 1.8kW unit is 362m3/hour.

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Cyclone (CYCA18CSF )
Q.	*Is the hand dryer noisy?*
A.	The sound level for both the 1.8kW unit is 70±5 db.

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Cyclone (CYCA18CSF )
Q.	*Is the hand dryer waterproof?*
A.	The hand dryer is moisture proof and rated to IPX1.

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Speedflow Premier (SF10K & SF15K)
Q.	*Is the water at mains pressure or not?*
A.	Mains preesure

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Cyclone (CYCA18CSF )
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes, the range is 10 to 30cm.

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Cyclone (CYCA22CSF)
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes the hand dryer does have a safety thermal cut-out.

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Cyclone (CYCA22CSF)
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Cyclone range are made from die-cast aluminium, making them vandal resistant and suitable for medium to high risk applications including restaurants, schools, etc.

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Cyclone (CYCA22CSF)
Q.	*How powerful is the hand dryer?*
A.	The 2.2kW output model has a 200W element and a 200W brush motor.

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Cyclone (CYCA22CSF)
Q.	*What is the airflow rate?*
A.	The airflow of the 2.2kW unit is 362m3/hour.

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Cyclone (CYCA22CSF)
Q.	*Is the hand dryer noisy?*
A.	The sound level for the 2.2kW unit is 70±5 db.

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Cyclone (CYCA22CSF)
Q.	*Is the hand dryer waterproof?*
A.	The unit is moisture proof and rated to IPX1.

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Cyclone (CYCA22CSF)
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes, the range is 10 to 30cm.

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Tornado Manual (CYC26F)
Q.	*Can the timer on the hand dryer be adjusted?*
A.	The timer on the manual hand dryer can be adjusted between 25 and 50 seconds.

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Tornado Manual (CYC26F)
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes, there is a safety cut-out on both the motor and the heating element.

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Tornado Manual (CYC26F)
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Tornado range are made from enamelled steel making them vandal resistant and suitable for very high-risk situations including pubs, night-clubs, shopping centres, motorway service stations, etc.

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Tornado Manual (CYC26F)
Q.	*How powerful is the hand dryer?*
A.	The hand dryer has 2.6kW output (2.4kW element with a 200W brush motor).

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Tornado Manual (CYC26F)
Q.	*What is the airflow rate?*
A.	The airflow of all hand dryers in this range is 345m3/hr.

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Tornado Manual (CYC26F)
Q.	*Is the hand dryer noisy?*
A.	The sound level of the unit is approximatley 70 db

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Tornado Manual (CYC26F)
Q.	*Is the hand dryer waterproof?*
A.	The unit is drip proof and rated to IPX1.

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Tornado Automatic (CYCA26F)
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes, there is a safety cut-out on both the motor and the heating element.

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Tornado Automatic (CYCA26F)
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Tornado range are made from enamelled steel making them vandal resistant and suitable for very high-risk situations including pubs, night-clubs, shopping centres, motorway service stations, etc.

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Tornado Automatic (CYCA26F)
Q.	*How powerful is the hand dryer?*
A.	The hand dryer has 2.6kW output (2.4kW element with a 200W brush motor).

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Tornado Automatic (CYCA26F)
Q.	*What is the airflow rate?*
A.	The airflow of all hand dryers in this range is 345m3/hr.

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Tornado Automatic (CYCA26F)
Q.	*Is the hand dryer noisy?*
A.	The sound level of the unit is 70db.

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Tornado Automatic (CYCA26F)
Q.	*Is the hand dryer waterproof?*
A.	The unit is drip proof and rated to IPX1.

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Tornado Automatic (CYCA26F)
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes. There are two settings: 15-20cm or 10-15cm.

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Tornado Automatic (CYCA26CSF)
Q.	*Does the hand dryer have a safety cut out?*
A.	Yes, there is a safety cut-out on both the motor and the heating element.

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Tornado Automatic (CYCA26CSF)
Q.	*Is the hand dryer vandal resistant?*
A.	All hand dryers in the Tornado range are made from enamelled steel making them vandal resistant and suitable for very high-risk situations including pubs, night-clubs, shopping centres, motorway service stations, etc.

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Tornado Automatic (CYCA26CSF)
Q.	*How powerful is the hand dryer?*
A.	The hand dryer has 2.6kW output (2.4kW element with a 200W brush motor).

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Tornado Automatic (CYCA26CSF)
Q.	*What is the airflow rate?*
A.	The airflow of all hand dryers in this range is 345m3/hr.

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Tornado Automatic (CYCA26CSF)
Q.	*Is the hand dryer noisy?*
A.	The sound level of the unit is 70db.

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Tornado Automatic (CYCA26CSF)
Q.	*Is the hand dryer waterproof?*
A.	The unit is drip proof and rated to IPX1.

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Tornado Automatic (CYCA26CSF)
Q.	*Is the sensitive distance of the sensor adjustable?*
A.	Yes. There are two settings: 15-20cm or 10-15cm.

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Holster Style Hair Dryer (HD190I)
Q.	*Is the hair dryer suitable for use in a bathroom?*
A.	The holster-style hair dryer is not splash proof and not suitable for bathroom use. However, the wall mounted hair dryer (HD700) is suitable.

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Holster Style Hair Dryer (HD190I)
Q.	*Will the hair dryer switch off automatically?*
A.	Yes, the on/off switches are spring loaded so once the hair dryer has been put down it will be switched off, even if it has not been returned to the holster.

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Scirocco Convector Heater (SC2000H)
Q.	*Can the convector heater be wall mounted?*
A.	Yes, the Scirocco convector heater can either be wall mounted or free standing with the supplied “feet”.

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Scirocco Convector Heater (SC2000H)
Q.	*What are the heat settings on the convector heater?*
A.	The Scirocco convector heater can be set to either 750W, 1250W and 2000W.

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Scirocco Convector Heater Turbo & Timer (SC2000T)
Q.	*Can the convector heater be wall mounted?*
A.	Yes, the Scirocco convector heater can either be wall mounted or free standing with the supplied “feet”.

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Scirocco Convector Heater Turbo & Timer (SC2000T)
Q.	*Does the convector heater have a turbo fan assist?*
A.	Yes, although we can now offer the option of a Scirocco convector heater without this turbo fan.

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Scirocco Convector Heater Turbo & Timer (SC2000T)
Q.	*What are the heat settings on the convector heater?*
A.	The Scirocco convector heater can be set to either 750W, 1250W and 2000W.

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Scirocco Convector Heater Turbo & Timer (SC2000T)
Q.	*Does the unit have a timer?*
A.	Yes, the SC2000T now has a turbo fan and a timer.

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Mojave Frost Protector (FW100)
Q.	*How powerful is the convector heater?*
A.	The Mojave is a 500W unit, which will provide heating in very small rooms and offices or provide frost protection in larger rooms.

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Mojave Frost Protector (FW100)
Q.	*Does the convector heater have any safety features?*
A.	Yes, the Mojave convector heater has a double overheating protection (thermal cut-out and PTC self hold).

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Mojave Frost Protector (FW100)
Q.	*Can the convector heater be wall mounted?*
A.	The convector heater is designed to be wall mounted, and cannot be free standing.

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Mistral Bathroom Fan Heater (MS180)
Q.	*Is the fan heater fully suitable for bathroom use?*
A.	Yes, the Mistral fan heater offers a high degree of splash resistance (IP24) and is designed to cope with the humidity and condensation found in a normal bathroom application.

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Automatic Aerosol Dispenser with LCD (WF-0322)
Q.	*What size batteries does the aerosol dispenser take?*
A.	1 x D-cell battery. Hyco recommends heavy duty alkaline batteries for this aerosol dispenser.

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Automatic Aerosol Dispenser with LCD (WF-0322)
Q.	*How long will the refill canisters last in the aerosol dispenser?*
A.	A 250ml canister, on an average setting of every 15minutes, will last just over one month on the 24hour setting.

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Automatic Aerosol Dispenser with LCD (WF-0322)
Q.	*How is the aerosol dispenser operated?*
A.	The clock on the aerosol dispenser needs to be set, and then the unit can be set to come on and switch off at any time you choose. The dosage can also be set in one minute intervals from 1 to 99, although an average setting is approximately every 15 minutes. A counter can also be set on this unit. By entering the number of sprays in a canister (3000), the unit will count down and will display the word "service" when the canister is due to be changed.

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Xanadu Aerosol Starter Kit (XNKIT)
Q.	*What size batteries does the aerosol dispenser take?*
A.	1 x D-cell battery. Hyco recommends heavy duty alkaline batteries for this aerosol dispenser.

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Handyflow Slimline 5L Vented Undersink (HF05VC)
Q.	*Can I supply more than one sink from the HF05VC?*
A.	No, because the vented tap must be used and this does not allow for a second vented tap to be installed.

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Xanadu Aerosol Starter Kit (XNKIT)
Q.	*How long will the refill canisters last in the aerosol dispensers?*
A.	A 250ml canister, on an average setting of every 15minutes, will last just over one month on the 24hour setting.

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Xanadu Aerosol Starter Kit (XNKIT)
Q.	*How is the aerosol dispenser operated?*
A.	The clock on the aerosol dispenser needs to be set, and then the unit can be set to come on and switch off at any time you choose. The dosage can also be set in one minute intervals from 1 to 99, although an average setting is approximately every 15 minutes. A counter can also be set on this unit. By entering the number of sprays in a canister (3000), the unit will count down and will display the word "service" when the canister is due to be changed.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What does the solenoid valve on the boiling water unit do?*
A.	It’s a water valve that opens to let water into the unit when an electrical voltage is applied to it.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What does the level probe on the boiling water unit do?*
A.	The level probe determines if the water in the tank is at the maximum level. It works by measuring the conductance of electricity between the water and the tank. The probe is short to check that the unit is full.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What is the tank made of?*
A.	0.75mm thick copper.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What happens when the boiling water unit is first switched on?*
A.	The solenoid valve opens to let water into the tank. The element stays off. When the level probe detects that the tank is full, the element is switched on until the water reaches boiling point.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*Should steam be coming out of the overflow pipe?*
A.	Some steam is normal, and the outlet pipe will get hot. If steam is excessive then the temperature may need to be adjusted.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*Can the user adjust the temperature?*
A.	This is not really designed for users to control as the initially setting is carefully calibrated and should be OK. However on the PC board there is a small hole (labelled "SET TEMPERATURE") which gives access to an adjustable resistor. Under the hole is a plastic disk with a screwdriver slot. If you imagine the dial to be like a clock face then every 1 hour that the slot is turned changes the temperature by 1 degree. Turn clockwise to increase the temperature. If you are experiencing temperature problems, please contact our Technical Department who will be able to advise you.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*Is there a thermal cut out?*
A.	There is a re-settable thermal cut-out on the element.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What determines how many drinks can be made in one go?*
A.	The storage capacity of the unit determines the initial draw-off capacity of the unit. Please see the technical information on the Microboil page for full details.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What determines how quickly the boiling water unit will heat up again?*
A.	The kW rating of the element, which on the Microboil is 2.4kW. Full recovery rates can be found in the technical information section on the Microboil page.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*If a user has continuous demand for boiling water that a 3L unit cannot keep up with, should they get a larger unit?*
A.	In this situation you would need more kW, i.e. another unit. Occasional heavy use would need a larger unit.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*How can scale be removed?*
A.	De- scaling instructions for Microboils using normal de-scaling compound 1.Switch the power off 2.Remove front cover 3.Remove circular lid on top of tank 4.Add de-scaling compound as per instructions on the packet 5.Switch power on to bring temperature for recommended time 6.Switch power off and drain the unit via the tap 7.Flush the unit with clean water (several fillings) 8.The tap does not allow the tank to be drained completely, so ideally the unit should be taken off the wall and tipped up to drain completely 9.Replace circular lid 10.Replace front cover NB:- If the lime scale is very bad, i.e. large quantities of solid material it will be necessary to take the unit off the wall, and remove the element and physically remove the lumps of lime scale prior to adding the de- scaling compound as above If lime scale is a problem, we strongly recommend that a filter system is fitted to protect against lime scale build up.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What is the temperature setting?*
A.	96.5 degrees Celcius.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*What are the common spare parts for this water heater?*
A.	The common spare parts available for the Microboil are: solenoid PC board tap assembly element thermistor

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Is the water heater vented or unvented?*
A.	Vented.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*What happens if there is a pressure build up inside the water heater?*
A.	Pressure cannot build up inside the water heater because steam/water backs up into cold header tank, which is open to the atmosphere.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Can you use regular taps with this water heater?*
A.	Yes.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*How many sinks can the water heater serve?*
A.	About 1 sink for every 7-8 litres roughly.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*What are the capacities in litres?*
A.	25, 50, 75 and 100L

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Where would the water heater normally be mounted?*
A.	The Apollo water heater needs to be wall mounted, as high as possible to give good water pressure. Fitting must be vertical.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Can you fit the water heater on the floor?*
A.	Not really - the wall brackets are not suitable and the plumbing and electrical connections are underneath the water heater. Also, the water pressure depends on the height drop from the top of the cold feeder tank to the taps, so this is only an option if the sinks are at a lower level.

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Microboil Wall mounted Boiling water unit (MBP2,MBP3,MBP6,MBP8,MBP16 - MBS3,MBS6,MBS8)
Q.	*How do you empty the water for service?*
A.	With the power off open the tap and drain until the flow stops. The water below the tap level must be removed by taking the unit off the wall, removing the circular lid on the top of the tank and pouring the remaining water out.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Does it matter how high up the water heater is mounted?*
A.	Yes because water pressure depends on height drop. You need a minimum of a metre between the top of the water heater and the tap. The higher the water heater is mounted the better.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*What is the tank made from?The case?*
A.	The tank is copper and the case is made from steel.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*How do you adjust the temperature?*
A.	You have to remove the metal cover under the water heater first, but it is just a standard rod thermostat like a domestic immersion heater.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Can you tell if the element is on?*
A.	No.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*How big is the cold feeder tank?*
A.	8L for the 25L and 25L for the 50,75 and 100L units.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*How big is the cold water mains connection? The hot outlet?*
A.	15mm and 22mm respectively.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Where are the plumbing connections on the water heater?*
A.	The cold inlet and the overflow can be fitted either on the left or the right. The outlet and the electrical connections are underneath the water heater and can’t be varied.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Where is the element?*
A.	The element is underneath the water heater. Connections are shielded by a metal plate.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*Is the element standard, or special that would have to be bought from Hyco?*
A.	The water heater uses a standard 2 ¼” immersion heater element.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*How long would it take to heat up a unit from cold (approx.)?*
A.	The general rule on these water heaters is 1minute per litre so the 25litre unit would take approximately 25 minutes.

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Apollo Vented Cistern Combination Unit (AP25LM, AP50LM, AP75LM, AP100LM)
Q.	*What is the temperature range?*
A.	25-65 degrees Celsius.

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Speedflow Premier (SF10K & SF15K)
Q.	*Is the water heater vented or unvented?*
A.	Unvented

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Speedflow Premier (SF10K & SF15K)
Q.	*What is supplied with every water heater?*
A.	A pressure relief valve is supplied a s standard. This valve opens if the water pressure is above 6 bar. This is a safety device for if the pressure gets too high and must be fitted in all cases.

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Speedflow Premier (SF10K & SF15K)
Q.	*Can the temperature of the water heater be adjusted?*
A.	Yes - from minimum to maximium (75 degrees Centigrade) on the outside of the water heater via a control knob.

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Speedflow Premier (SF10K & SF15K)
Q.	*Is there a safety cut-out on the water heater and can it be re-set by the user?*
A.	The safety cut-out is manually re-settable. Please ensure power s off to the unit during reset. To access the cut-out, unscrew the grey plastic cover plate located underneath the unit and gently prise off. The cut-out is identified by a small button and is located adjacent to the element. To re-set the cut-out, press the red button.

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Speedflow Premier (SF10K & SF15K)
Q.	*Can the Speedflow be located above the sink?*
A.	The water heater can be installed more or less anywhere convenient, but it MUST be the right way up, with pipes still coming out of the top of the unit. Height is not relevant, because the heater works at mains pressure rather than gravity.

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Speedflow Premier (SF10K & SF15K)
Q.	*What is the tank made out of?*
A.	Glass lined steel.

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Speedflow Premier (SF10K & SF15K)
Q.	*When do you need the SF3 or SF4 Kits?*
A.	Please refer to the installation instructions and technical data that can be found on the Speedflow product page in the water heating section of the web site.

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Speedflow Premier (SF10K & SF15K)
Q.	*Is there any maintenance to carry out on this water heater?*
A.	Yes, the anode must be checked annually for signs of erosion and replaced when necessary. Please note that the anode is now part of the heating element and so if the anode does require replacing then you should purchase an SFELEMENTK. Please contact us if you require any further assistance.

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Speedflow Premier (SF10K & SF15K)
Q.	*What are the common spare parts for this water heater?*
A.	Common spare parts for the Speedflow are: thermostat, thermal cut-out, element (includes anode). Information about spare parts can be found by accessing the Speedflow product page and using the link to related product spares.

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Handyflow Slimline 5L Vented Undersink (HF05VC)
Q.	*Is the water heater vented or unvented?*
A.	Vented, via the supplied vented tap

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Handyflow 10L Vented Undersink (HF10VC)
Q.	*Can I supply more than one sink from the HF10VC?*
A.	No, because the vented tap must be used and this does not allow for a second vented tap to be installed.

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Firefly Aluminium Range (FF120W / FF200W / FF300W / FF400W)
Q.	*How do the flykillers work?*
A.	Electric flykillers work by using the UV light to attract the flies and the high voltage electric grid kills them. There is a removable tray at the base of the unit to catch the flies.

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Firefly Aluminium Range (FF120W / FF200W / FF300W / FF400W)
Q.	*Where should the flykiller be placed*
A.	Position the flykiller away from other light sources, including sun light, because it is the light that attracts the flies to the flykiller. The unit should be visible from all parts of the room to attract as many flies as possible. Mount the unit away from any sensitive areas, for example food preparation areas, so the fly killer is not attracting flies into these areas. Keep the unit away from any draughts.

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Firefly Professional Stainless steel range (FF200SS / FF400SS)
Q.	*How do the flykillers work?*
A.	Electric flykillers work by using the UV light to attract the flies and the high voltage electric grid kills them. There is a removable tray at the base of the unit to catch the flies

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Firefly Professional Stainless steel range (FF200SS / FF400SS)
Q.	*Where should the flykiller be placed*
A.	Position the flykiller away from other light sources, including sun light, because it is the light that attracts the flies to the flykiller. The unit should be visible from all parts of the room to attract as many flies as possible. Mount the unit away from any sensitive areas, for example food preparation areas, so the fly killer is not attracting flies into these areas. Keep the unit away from any draughts.

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Handyflow Slimline 5L Vented Undersink (HF05VC)
Q.	*Can i fit ordinary taps to the unit instead of the supplied vented tap?*
A.	No becuase the vented tap is the vent. Fitting the water heater to ordinary taps would cause pressure to build inside the tank and cause damage.

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Handyflow 10L Vented Undersink (HF10VC)
Q.	*Is the water heater vented or unvented?*
A.	Vented, via the supplied vented tap

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Handyflow 10L Vented Undersink (HF10VC)
Q.	*Can I fit ordinary taps to the unit instead of the supplied vented tap?*
A.	No because the vented tap is the vent. Fitting the water heater to ordinary taps will cause pressure to build up inside the tank, and cause damage.

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Ultrawash (UL30E)
Q.	*Is the unit suitable for filling a basin to wash up?*
A.	No, the 3kW element will not supply water at a temperature suitable for washing up at an adequate flow rate

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Ultrawash (UL30E)
Q.	*Why does the heater not work as well in cold weather?*
A.	The heater will raise the temperature the same, for a given flow rate, but the incoming mains temperature will be lower, resulting in a lower temperature from the unit.

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Is the water heater mains pressure or not?*
A.	Yes, the water heater is mains pressure

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Is the water heater vented or unvented?*
A.	Unvented

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*What is supplied with the water heater?*
A.	The Powerflow comes complete with all the fittings and accessories needed for installation.

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Can the temperature on the water heater be adjusted?*
A.	Yes - the thermostat can be adjusted up to 65 degrees C.

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Is there a safety cut out on the water heater and can it be re-set by the user?*
A.	The safety cut- out is manually re- settable and is located on the immersion heater

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Can the heater be floor standing?*
A.	No. The unit is for wall mounting. The inlet and outlet pipes enter and exit from the bottom of the unit.

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*What is the inner container made out of?*
A.	The Powerflow tank is made from stainless steel which comes with a 3 year warranty

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POWERFLOW (PF30L / PF50L / PF90L)
Q.	*Do you need to buy any other accessories?*
A.	No- all necessary accessories required to comply with Building Regulations are included with the water heater.

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